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FAQ - Frequently Asked Questions

Here, our most common questions are answered.

IPTV refers to Internet Protocol Television, where the internet is used to deliver TV programs and videos either live or on-demand. IPTV is a system where digital TV service is delivered to the subscriber through Internet Protocol technology via broadband or an internet connection.

IPTV is very similar to browsing the internet than traditional channel surfing. It solely uses IP (Internet Protocol), a transport protocol that serves as a delivery mechanism to provide videos to the viewer. When the viewer clicks on a TV program or requests a video, the video is divided into different data packets and sent over the internet from various sources (servers). Video servers transmit programs via fiber-optic cables to existing households via an internet connection, and requests are sent out, and shows are sent back.

We always recommend connecting the hardware of the device via cable (Ethernet).

First, check your internet connection or router and restart it, and check the device’s settings where you are using your subscription. If you still have issues, it seems like your ISP is blocking IPTV traffic or has a temporary issue. Try with a different ISP connection. You should not have any problems after doing this.

Yes, absolutely, as long as you have an internet connection.

You can place an order through our online shop or contact us directly in the live chat, and we will assist you. We DO NOT OFFER REFUNDS of any kind, so please be sure before placing an order.

The boxes are shipped from our warehouse and should reach you within 1-3 business days unless something unforeseen happens.

All that is required is that you have an internet connection.

You can see our selection here (link). If you’re browsing our website on a mobile or tablet, click on the magnifying glass at the bottom of the link to see all the countries available in our selection.

No, you cannot do that; it is not allowed. You are only allowed to use your subscription on one device at a time. If this is not followed, the system will automatically block you.

We have additional connections you can purchase if you need to watch on more than one device at a time.

Most VPN services work with us, except NORDVPN, which is blocked by our servers.

NO! We do not offer free trials. If you want to try IPTV, we have a 7-day trial offer for €9.

Do you have any questions or concerns? Don’t hesitate to write to our customer service!